E-Retail Sales Manager
September 7, 2026
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E-Retail Sales Manager
Bandar Puncak Alam
Full Time, Permanent
8 Years of Experience
About the job
Key Responsibilities
Sales Strategy & Business Growth
• Develop and execute comprehensive sales strategies that align with the company’s
business objectives and revenue targets.
• Drive sustainable business growth by identifying new business opportunities, expanding
existing accounts, and increasing market penetration.
• Establish annual sales targets, monitor sales performance, analyze business trends, and
provide accurate sales forecasts.
• Continuously evaluate market dynamics, customer needs, competitor activities, and
industry trends to identify growth opportunities.
Client & Business Development
• Build, manage, and strengthen long-term relationships with brand principals, key clients,
retailers, and strategic business partners.
• Lead business reviews, commercial negotiations, and partnership discussions to maximize
business opportunities.
• Ensure high levels of customer satisfaction through proactive account management and
excellent service delivery.
• Collaborate with clients to develop joint business plans and commercial strategies that
drive mutual growth.
Sales Operations & Commercial Excellence
• Oversee daily sales operations to ensure efficient execution of business plans and seamless
collaboration across internal departments.
• Work closely with Operations, Finance, and Warehouse teams to ensure smooth execution
of sales activities.
• Manage departmental budgets, operating expenses, and resource allocation to optimize
profitability and operational efficiency.
• Lead process improvements and implement best practices to enhance overall sales
effectiveness.
Leadership & Team Development
• Lead, mentor, and develop a high-performing sales team through effective coaching,
performance management, and continuous development.
• Recruit, onboard, train, and retain top sales talent while fostering a positive, collaborative,
and performance-driven culture.
• Set clear KPIs and performance expectations for team members, providing regular
coaching and constructive feedback.
• Identify competency gaps and implement development plans to improve individual and
team performance.
• Conduct performance evaluations and career development discussions to support
employee growth and succession planning.
Reporting & Business Performance
• Prepare and present monthly sales performance reports, business insights, market
analysis, and quarterly sales strategies to senior management.
• Monitor key business metrics, sales pipelines, profitability, and customer performance to
ensure business objectives are achieved.
• Utilize sales data and analytics to drive informed business decisions and improve
commercial outcomes.
• Ensure compliance with company policies, ethical standards, and governance requirements
in all sales activities
Job Requirements
• Bachelor’s Degree in Business Administration, Marketing, Sales, or a related discipline.
• Minimum 8 years of sales management experience, preferably within the FMCG, Modern
Trade, Retail, or E-Commerce industry.
• Proven track record of consistently achieving and exceeding sales targets while managing
key customer accounts.
• Strong understanding of the FMCG retail ecosystem, e-commerce marketplaces, consumer
trends, and commercial best practices.
• Demonstrated experience managing relationships with brand owners, distributors,
retailers, and strategic partners.
• Strong commercial acumen with sound knowledge of sales planning, budgeting, pricing
strategies, forecasting, and profitability management.
• Excellent leadership, coaching, and people management skills with the ability to build and
lead high-performing teams.
• Strong analytical and problem-solving skills with the ability to interpret data and translate
insights into business strategies.
• Excellent negotiation, presentation, communication, and stakeholder management skills.
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word) and sales reporting or
CRM platforms.
• Fluent in both English and Mandarin (spoken and written) to effectively communicate with
clients and business partners.
• Able to thrive in a fast-paced, dynamic environment while managing multiple priorities and
tight deadlines.
• Willing to travel as required.